Social Distance Friendly note: to err on the side of caution, we’ve changed ESG recommended minimum from one metre to two metres in this text, as that’s more in line with recommendations from European countries.
Here are some of the measures retailers, ranging from boutique stores to supermarkets, should put in place:
- Space out the queuing of shoppers (at least 2m apart) for fitting rooms and at cashiers.
- Use floor markers to mark queuing positions for shoppers.
- Encourage the use of self-checkouts, and cashless or contactless payment to speed up the processing of payment and reduce cash-handling.
- Limit the number of shoppers within the store to allow for at least two metres spacing between them, where possible. This can be done by letting shoppers into the store progressively.
For food & beverage operators, they should:
- Reduce the number of people gathering outside the outlet by putting in place queue management solutions. These include taking down diner details and calling them when there are seats available.
- Clearly mark queueing areas and space customers out in the queue (if queues are unavoidable), at a safe distance of at least two metres apart.
- Incorporate mobile ordering and payment solutions so that diners can order and make payments directly without having to wait at the cashier.
- Install pre-ordering solutions for F&B kiosks to minimise physical clustering of customers waiting to pick up their orders.
- Ensure a distance of at least two metres between tables or different groups of diners, although related diners (e.g. family members, couples) can be seated together without staggered seating